The short version
All items are digital goods delivered instantly after confirmed payment, so our general policy is no refunds once an item has been delivered — except in the situations below.
We will refund or replace when
- A technical error on our end meant you paid but never received the item.
- You were charged more than once for the same order (duplicate payment).
- The item you bought is permanently discontinued before it could reasonably be used, through no fault of yours.
We generally will not refund when
- You changed your mind after receiving the item.
- You bought the wrong package or linked the wrong account, and already received or used the item.
- Your access to the server was suspended or removed for breaking the rules.
- The request comes after an unreasonable delay from the purchase date.
How to ask for one
Open a Donation ticket in our Discord within 7 days of the purchase with your order/transaction reference, or file a claim under Refund Claims in your City Hall account. We aim to respond to every request — even the ones we can't grant — within a reasonable time.
Your rights
This policy doesn't limit any refund rights you have under the mandatory consumer-protection law of your country, where those apply.