Eloure / Support
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Discord tickets
Talk to staff
Open a ticket in the Discord for General help, Donations, Ban Appeals or Bug Reports. This is the fastest way to reach the team.
Open Discord ApplicationsCity Hall
Track your applications, read your ticket transcripts and file refund claims from your account.
Go to City Hall AnswersCommon questions
Launch date, requirements, how applications work and more.
Read the FAQ HandbookGuides
Everything from your first day to running a business.
Browse guides RulesReporting a rule break
Reports need a clip of at least 60 seconds. Finish the scene first, then open a ticket.
See the rules StorePurchases & refunds
Paid but didn't receive it? Open a Donation ticket within 7 days with your transaction reference.
Refund policy